Eko Inverter and Solar Energy
Eko Inverter and Solar Energy
📧 Email: support@ekoinverter.com.ng
We strive to ensure every customer is satisfied. Where applicable, refunds will be issued under the following conditions:
Eligibility for Refund
Refunds apply only to products that qualify for return under our Return Policy.
All refund requests must include proof of purchase.
Refund Process
Once the returned product has been received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed within 7–14 business days to the original payment method.
Non-Refundable Costs
Shipping, delivery, and installation fees are non-refundable.
Only the cost of the product itself will be refunded.
Defective Products
If a product is found to be defective, customers may choose between a replacement or a refund.
Warranty claims will be processed according to the manufacturer’s terms.
Late or Missing Refunds
If you do not receive your refund after the stated processing time, please contact your bank or payment provider first. If unresolved, reach out to us at support@ekoinverter.com.ng.